Refund policy

Refund Policy 
Refund & Returns Policy
Last updated: Feb 2026
We want you to be happy with your purchase. If you're not satisfied, we're here to help.
Returns and Refunds
● You may return most items within 30 days of delivery for a full refund or exchange.
● The item must be unused, in original condition, and with all tags/packaging intact.
● To start a return, contact us at contact@plugnetwork.com with your order number.
Refund Process
● Refunds are issued to the original payment method.
● We process refunds within 5–10 business days after receiving and inspecting the
returned item.
● Original shipping fees are non-refundable unless the return is due to our error
(wrong/defective item).
● Return shipping costs are your responsibility (except in cases of error on our part).
Exceptions (Non-Refundable Items)
● Personalized, custom-made, or perishable products.
● Digital downloads, gift cards, or software.
● Final sale items (clearly marked as such).
Defective or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us immediately. We will cover
return shipping and provide a replacement or full refund.
We reserve the right to refuse returns that do not meet these conditions.